At Urban Minute, we want you to be completely satisfied with the services you receive. This Refund Policy outlines our guidelines for returns, cancellations, and refunds for our various styling services and products.
By purchasing services or products from Urban Minute, you agree to the terms of this Refund Policy.
We understand that circumstances may arise requiring you to cancel or reschedule your styling consultation. Our cancellation policy is as follows:
| Time Before Scheduled Service | Refund Amount |
|---|---|
| More than 48 hours notice | 100% refund or reschedule at no additional cost |
| 24-48 hours notice | 75% refund or reschedule with a 25% rebooking fee |
| Less than 24 hours notice | No refund, but one-time rescheduling allowed with a 50% rebooking fee |
| No-show | No refund and full payment for any rescheduled service |
To cancel or reschedule an appointment, please contact us at [email protected] or call +44 1452 820594 during our business hours.
We strive to provide exceptional styling services. If you are not satisfied with your styling consultation for any reason, please notify us within 7 days of the service date. We will:
To qualify for our satisfaction guarantee, you must:
For virtual styling sessions, the following cancellation policy applies:
| Time Before Scheduled Service | Refund Amount |
|---|---|
| More than 24 hours notice | 100% refund or reschedule at no additional cost |
| 12-24 hours notice | 75% refund or reschedule with a 25% rebooking fee |
| Less than 12 hours notice | No refund, but one-time rescheduling allowed with a 25% rebooking fee |
| No-show | No refund and full payment for any rescheduled service |
If your virtual styling session is significantly impacted by technical difficulties on our end, we will offer to reschedule at no additional cost or provide a full refund.
If technical issues on your end prevent you from participating in the scheduled session, we will make reasonable efforts to accommodate a one-time reschedule at no additional cost, provided you notify us immediately during the scheduled appointment time.
Due to the extended time commitment for these services, the following cancellation policy applies:
| Time Before Scheduled Service | Refund Amount |
|---|---|
| More than 72 hours notice | 100% refund or reschedule at no additional cost |
| 48-72 hours notice | 75% refund or reschedule with a 25% rebooking fee |
| 24-48 hours notice | 50% refund or reschedule with a 50% rebooking fee |
| Less than 24 hours notice | No refund |
If a wardrobe audit or shopping assistance service cannot be completed due to circumstances beyond our control (such as insufficient time caused by client delays or other unforeseen circumstances), we will:
For styling packages or prepaid multiple-session services:
Styling packages and prepaid services may be transferred to another person once at no additional cost. Please contact us to arrange the transfer.
Due to the nature of digital products, all sales of downloadable style guides, lookbooks, and other digital content are final and non-refundable once the download has been initiated or the digital content has been accessed.
If you experience technical difficulties accessing your purchased digital product, please contact our customer support within 7 days of purchase for assistance.
When a refund is approved:
Refunds will be issued using the same payment method used for the original purchase. If this is not possible, we will work with you to arrange an alternative refund method.
In cases of documented serious illness or emergency, we may waive our standard cancellation policies at our discretion. Documentation may be required.
If Urban Minute needs to cancel a scheduled service:
If you believe a refund has been incorrectly denied or you have other concerns about our Refund Policy:
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
If you have any questions about our Refund Policy, please contact us at:
Urban Minute
6 Reece Crossroad
Lake Kirstyfort, BT25 2HD
United Kingdom
Email: [email protected]
Phone: +44 1452 820594